Shipping and payment conditions
Dear Jacob friends and customers,
we will do our best to send you the requested items as soon as possible and hope that we can satisfy you with a smooth service. Please note the following shipping conditions:
How we deliver:
The order form you complete and send to us is a binding offer. Insofar as the ordered goods are available for delivery, we undertake to accept the offer in accordance with the representations on the website. The purchase contract becomes effective after expiry of the return period of 14 days (see below). If an ordered item is not available, we are entitled to refuse delivery. We will inform you immediately about the non-deliverability. If delivered items show material or manufacturing defects, please complain about visible damage, including transport damage, immediately to the deliverer or to us. During the warranty period of 6 months after receipt of the goods, we will, at our discretion, either repair the goods or exchange the item in whole or in part. If the rectification of a defect or the replacement delivery fails, you also have the right, at your choice, to cancel the purchase (redhibitory action) or to reduce the purchase price (reduction). The goods remain our property until full payment has been made. Place of jurisdiction is Munich.
This is how you pay:
Immediately after receipt of your online order, you will receive an order confirmation/invoice by mail.
Payment is possible:
1. by PREPAID CASH (within Europe only)
The invoice, which you will receive from us by e-mail, contains all the details for the bank transfer. Immediately after receipt of payment we will ship the goods.
In the case of bank transfers from abroad, any bank charges will be borne by the customer.
Our customers from Switzerland can easily transfer the money to our Swiss postal giro account. Upon request, we will also be happy to send you a payment slip by post.
2. by credit card
You can pay with VISA- or MASTERCARD. Send us your credit card details on our secure website form (SSL encrypted).
3. by Paypal
The final invoice amount includes the statutory VAT as well as proportional costs for postage and packaging (for non-EU countries, such as Switzerland, the item price is reduced by the German VAT).
For detailed shipping costs, please refer to the table at the individual items.
Your right of return:
We grant you an unrestricted right of exchange and return within 14 days after receipt of the goods without giving reasons. The condition is, of course, that the goods are unused and undamaged. If you wish to return an item to us, please notify us IN ADVANCE so that we can arrange for DHL to collect the item if necessary. It is not possible to return an item as a carriage forward consignment; any costs incurred as a result will be charged to the purchaser:
Am Perlacher Forst 166
We will then refund the purchase price immediately or offset it against a new order.
Cards, calendars and bargains are excluded from exchange.
We assure you that we do not pass on the personal data you entrust to us to third parties, but only evaluate it for our own use. This helps us to satisfy your wishes even better in the future.
We thank you for your order and hope that you enjoy your Jacob product!